Shipping & pre-orders
Shipping and pre-order information
Rates, delivery times, and how a weekly pre-order batch actually reaches you.
We ship to eligible EU destinations with GLS. Because Pamuuc works in weekly pre-order batches, dispatch timing is different from standard in-stock shipping. This page explains how both work, what the rates are, and what to do if you need to change or return an order.
Shipping rates by country
Rates below apply after your order has been dispatched. Estimated delivery times count from the dispatch date, not from when you place your order.
| Country | Carrier | Estimated delivery after dispatch | Free shipping from | Shipping fee |
|---|---|---|---|---|
| Germany | GLS Home Delivery | 2 to 5 business days | €100 | €8.99 |
| Belgium | GLS Home Delivery | 2 to 5 business days | €100 | €8.99 |
| France | GLS Home Delivery | 2 to 5 business days | €100 | €8.99 |
| Netherlands | GLS Home Delivery | 2 to 5 business days | €100 | €8.99 |
| Luxembourg | GLS Home Delivery | 2 to 5 business days | €100 | €8.99 |
| Austria | GLS Home Delivery | 2 to 5 business days | €100 | €8.99 |
| Italy | GLS Home Delivery | 2 to 5 business days | €100 | €8.99 |
| Spain | GLS Home Delivery | 2 to 5 business days | €100 | €3.99 |
| Portugal | GLS Home Delivery | 2 to 5 business days | €100 | €3.99 |
| Denmark | GLS Home Delivery | 2 to 5 business days | €200 | €19.99 |
| Sweden | GLS Home Delivery | 2 to 5 business days | €200 | €19.99 |
Scroll the table sideways on smaller screens to see every column.
Shipping is free once your order reaches the threshold shown for your country. The rate calculated at checkout is always the one that applies to your order.
How pre-order shipping works
Pamuuc works in weekly pre-order batches. Orders placed from Monday to Sunday are grouped together. The weekly window closes every Sunday at 23:59. On Monday morning, the confirmed batch is sent to our production partners.
Here is the full sequence from order to delivery:
- The weekly batch is confirmed on Sunday at 23:59.
- On Monday, production is given the confirmed order details: colours, sizes and quantities.
- Fabric is prepared and cut to the confirmed specifications.
- Embroidery and finishing are planned and applied where needed.
- Garments are made, checked for quality, and packed.
- Your parcel ships and you receive a GLS tracking email.
We estimate dispatch around 12 days after the weekly pre-order closes. This is a realistic estimate based on a normal production week, not a guaranteed day. If a batch is larger or more complex than usual, we will keep you updated before dispatch.
In-stock items
Some pieces may be available in limited stock after a pre-order cycle. In-stock orders are prepared more quickly than pre-order batches and typically dispatch within 1 to 2 business days. Delivery from dispatch takes 2 to 5 business days depending on destination.
Final sale items
Some pieces are sold as final sale. These are the last units of a closed production batch, sold at a reduced price and marked as final sale on the product page and at checkout.
Because they come from existing stock, final sale pieces do not wait for a weekly pre-order batch. They typically dispatch within 1 to 2 business days, and delivery takes 2 to 5 business days from dispatch depending on destination. If your order also contains a pre-order piece, the full order ships together once the pre-order is ready.
Final sale pieces are excluded from the 30-day return window. They cannot be returned, exchanged or refunded, including for size or fit reasons. If a piece arrives damaged, defective or is not what you ordered, contact us within 30 days of delivery and we will repair, replace or refund it.
Order changes and cancellations
If you need to correct a size, colour or any other detail, contact us before Sunday at 23:59. Before the weekly window closes, changes are usually manageable. Use the contact page and include your order number.
Once the weekly window closes, your order enters a production batch and changes become very difficult. A cancellation fee of €10 applies to cancellations requested after the weekly close.
Returns
You have 30 days after receiving your order to request a return. Items must be unworn, unwashed, clean and returned with all original labels attached. The current return fee is €8, deducted from the refund once the return is received and approved.
Pieces marked as final sale are excluded and cannot be returned or exchanged. The full conditions are on the Final Sale page.
For the full process, including how to generate your GLS return label, visit Returns and Shipping Information.
For questions about delivery timing, order corrections or starting a return, contact us and include your order number.
The sooner you reach out, the more likely we can help before production starts.