Welcome to Pamuuc's Pre-Order Page

Why Do We Use Pre-Orders?

The textile industry has gone off the rails in recent years. For the past 30 years, it’s been producing low-quality goods in massive quantities at dirt-cheap prices. This practice not only destroys our planet but also fills our wardrobes with junk and exploits workers.

At Pamuuc, we aim to do the exact opposite. We focus on high-quality garments, produced in small quantities, at a reasonable price, crafted by artisans in Europe whom we know personally. All while keeping a close eye on the environmental impact of production and transportation. In short, we want to be part of the solution, not the problem.

Our Promises to You

Less but Better

Like you, we prefer one excellent piece of clothing over five mediocre ones. If more people thought this way, the fashion industry wouldn’t be producing 100 billion garments a year.

No More Waste

Instead of overproducing and ending up with tons of unsold stock, we manufacture on demand through pre-orders. This ensures a fair price all year round.

More Transparency

The textile industry is not only polluting but also extremely opaque. We choose our materials and partners carefully to ensure total traceability.

The Pamuuc Method

We Start with Your Needs

Mass-producing items nobody cares about isn’t our style. We tailor our products to your desires and manufacture them on demand.

Pre-Order: Your purchase triggers production. A few weeks of waiting on your part allows us to avoid overproduction and skip intermediate costs. The money saved goes into sourcing the best materials and European craftsmanship.

Dates and Timeline

Pre-orders start as soon as we drop new collections, organized by season. For example, if we're introducing summer products, you can expect to pre-order these about three months before the season starts and up until five weeks before delivery. After the pre-order period, we need five weeks for production before starting to ship orders. This process typically happens two to three times a year, aligning with our seasonal drops.

Payment Information

When you place a pre-order, your payment is processed immediately. This upfront payment is crucial as it funds the production of your items. However, we understand that plans can change. If there’s any issue, you can cancel your order and receive a full refund. We accept all major credit cards and payment platforms, and all transactions are secured with 3D secure technology to protect your information.

Order Fulfillment

We operate on a first-come, first-served basis, with our ERP system recording the order sequence. This ensures that your order is processed promptly and fairly. We guarantee that all orders placed during the pre-order period will be fulfilled as described, adhering to our commitment to quality and customer satisfaction.

Shipping Details

To keep shipping costs down, we use reliable services like GLS, UPS, and DHL Standard. Once the production phase is complete, we begin shipping orders, typically five weeks after the pre-order period ends. Currently, we only ship to European countries, ensuring that we can maintain our high standards of service and timely delivery.

Return and Cancellation Policies

Flexibility is key in our pre-order process. You can cancel or modify your pre-order at any time before shipment. If, for any reason, you’re not satisfied with the items upon receipt, we accept returns within 30 days. The garments must be in the same condition as received – unworn, unwashed, and undamaged – ensuring we can maintain our quality standards for all customers.

Customer Communication

We believe in keeping you informed every step of the way. You’ll receive regular email updates about your order status, and you can track your order through our system. For any queries, our dedicated customer service team is available at info@pamuuc.com, responding to all inquiries within 48 hours to ensure you have the support you need.

Special Offers and Discounts

One of the great benefits of pre-ordering with Pamuuc is the discount. Pre-ordering allows us to save on production and storage costs, and we’re happy to pass these savings on to you. It’s a win-win situation, providing you with high-quality garments at a lower price.

Product Information

Each pre-order item comes with detailed descriptions, highlighting the materials, features, and any unique aspects that make our products special. We also provide high-quality images and videos to give you a clear idea of what to expect. Our commitment to transparency ensures you know exactly what you’re getting.

By choosing to pre-order with Pamuuc, you're not just buying clothes; you're supporting a more sustainable and efficient production process. Your involvement helps us make a positive impact on the environment and the fashion industry. Thank you for being a part of our journey. If you have any further questions, please don’t hesitate to contact us.

We look forward to delivering quality and sustainability right to your doorstep.